This section provides clear and concise answers to commonly asked questions about the Shibumi platform. It is designed to support efficient navigation, configuration, and usage of the platform by addressing frequent topics across a variety of use cases.
I’m an App Admin. Why don’t I see the changes I made on the template represented on my instances?
- Don’t forget to Publish! Often times after configuring many App Admins will immediately navigate away from the page. Always ensure you are publishing your changes, these changes will remain on the template (even after navigating away) until you or another App Admin publishes the template.
How do I restore deleted items?
- Items that are deleted will be available for recovery for 60 days. If not restored within this timeframe, the item will be permanently deleted. To restore deleted items, please reach out to Shibumi Customer Support.
Why am I not receiving emails from Shibumi?
- Your emails may be directed to your spam/junk email boxes. If your emails are not in your spam/junk email boxes, you may need to add Shibumi domains to your email safelist. Please review this article: Essential Domains to Safelist
What do I do if my invitation link has expired?
- If your invitation link has expired, please reach out to your Enterprise Admin for assistance.
Why can’t I see a specific work item in my Navigation Tree?
- If you do not see a work item in your Navigation Tree, it may be because you do not have the required role-based permissions to view and edit those work items. Alternatively, the Navigation Tree may not be configured to include the item you are looking for.
Why am I unable to edit certain work items?
- If you are not able to edit a work item, you may not have the required role-based permissions to edit those work items. Otherwise, there could be individual editability rules applied to the fields you are trying to edit. For example, a common scenario is for planned dates to be locked once the Plan is approved.
Why don’t I see the Shibumi AI icon?
- Your solution must have AI enabled at the Enterprise level in order for the Shibumi AI icon to be displayed. Please contact your Shibumi Account Team to request AI be turned on in your Enterprise.