At the Enterprise level, there are three general user categories:
| Users | Any user that has been invited to an application work item or template in an enterprise will be listed as a User. |
| Administrators | Each Enterprise will have one or more users designated as Admins. If a user is an Admin, he/she will see the Enterprise Administration option from the <User> Menu. |
| Account Owner | The Account Owner defaults to the person who created the Enterprise. |
At the application level, users are assigned to one or more roles on a work item. The permissions available to the role are dictated by the access rights defined for the role:
| Admin | Users holding Roles with Admin access rights can create, view, update, delete and manage all content, as well as manage all role assignments. |
| Edit | Users holding Roles with Edit access rights can create, view, and update content. Template settings determine whether users holding this role can manage role assignments. |
| View | Users holding Roles with View access rights can view content, and cannot manage any role assignments. |